Change My Reservation

Sometimes plans change

You can change or cancel your trip online in just a few steps. See the fees for ticket changes. 

Find Your Trip

You'll need your 6-character confirmation (also called a ‘Record Locator’).

If you don't know your Record Locator, you can find it in the confirmation email you received

when you booked your trip.

Find your trip

Airline members can log in to their account to find upcoming trips

.

Choose From the Toolbar

Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.

Check Your email

When you’re done, we'll send you an email with the information you need, including your ticket number.

Keep this handy so you can refer to it when you rebook.

Step-By-Step

Change Fees

Whether you can change your reservation and how much it costs depends on the type of booking you have. 

Changes or cancellations within 24-hours of the initial booking are free of charge as long as the following are true:

1. The booking is at least 1 week before the beginning of the reservation
2. You did not select a cheaper booking option that explicitly states that the booking cannot be cancelled or changed. 

Cancelling a Reservation

Customers may cancel a reservation prior to the day of the reservation check-in date, both online, through the app, or through the contact center. A $100 cancellation fee may apply. Reservations cannot be changed after 12:00am local time on the reservation check-in date. In these cases, customers must reach out to the contact center, as the online portal and app will not be able to assist. 

Late Cancellations

Depending on when a reservation is cancelled in relation to the check-in date, it may be considered a late cancellation and an additional amount may be withheld.