Questions about Refunds
Refunds can be issued in different ways; depending on the amount of the refund, the remaining balance on your purchase, and the amount you have already paid.
My refund is less than my balance
If One Company issues a partial refund that is less than your purchase balance, the refund amount will be deducted from your remaining balance. Depending on your remaining payment schedule, you might see fewer payments due or a lower final payment. Log in to your One Company account to view your updated payment schedule.
My refund is more than balance
If One Company issues a refund that is more than your purchase balance, the remaining balance will be canceled and you will get back the difference, minus any interest you have paid. One Company will credit your original payment method within 3–10 business days.
Can I get a Refund for paid interest?
Paid interest is not refundable. When you make payments, the funds are first applied to the accrued unpaid interest and then the principal. Since the interest is the only cost of borrowing with One Bank, it is not refundable.
Can I get my Refund by check
When you get a refund for a returned purchase, One Bank refunds your money back to your original payment method. That means if you made payments by check (including money orders, MoneyGram, cashier's check, and so on), you will receive your refund by check.
However, there are a few cases when you will get a refund by check when you originally paid with a debit card or ACH payment:
· Your original payment method is closed or no longer active. Since One Bank cannot issue a refund to a different account, One Company will refund by check.
· Our payment processor is unable to process the refund back to the original payment method.
To ensure you receive your refund in a timely manner, we want to make sure your address information on file is up to date. In most instances you should expect to receive your check within 30 days of when you became eligible for the refund.
If you overpaid a loan payment, you can request a refund. You will receive the refund by check if you made the payment by check.
Where is my refund?
To see the status of your refund, sign in to your One Company account.
· Navigate to Pay.
· Select your purchase.
Your refund will show up as an adjustment in your purchase details.