How to Reset a password Overview
Support Overview:
- Check account status
- Provide self-service instructions
- Administrative password resets
- Bb tab in AdvD for Blackboard Learn
- PW Reset tab in AdvD for SSO
Environment
- Blackboard Learn https://keystonestate.blackboard.com
- Email / Office 365 - https://login.microsoftonline.com
- Active Directory (Computer Login)
- Network (WiFi)
- Keystone Portal (WebAdvisor, Banner, etc.) - https://help.edusupportcenter.com/shplite/trainingsandbox/home
Advisor Instructions:
Determine the user role and what system they are attempting to login to (click to expand for instructions).