Locking a Credit or Debit Card

Can I put a Temporary Hold on my debit or ATM card?

Yes.  The card lock/unlock feature provides convenient, self-service control of your account if you have temporarily misplaced your card, or if, for a limited period of time, you want to prevent your card from being used.

When you lock / unlock your card, the change will take effect immediately.

When you lock your card:

• We will send you a confirmation email or text (based on the preferences you set for activity notifications) when the card is locked or unlocked.
• We will send an email or text notification if a declined transaction occurs as a result of the card being locked.
• Locking your card will prevent it from being used for new purchases, ATM withdrawals, and online purchases from merchants that have the card on file.
• To avoid service interruptions, locking your card will not stop recurring transactions (such as subscriptions and gym memberships) that the merchant designates as recurring transactions.  Please note that we do not control how merchants choose to designate these transactions.
• If you’ve added your debit card to your digital wallet, you can still make digital wallet purchases in stores, merchant apps, and online while your card is locked.

The lock / unlock feature is only available to the card owner.  If you don’t see the lock / unlock control, you don’t have the appropriate permissions to use this feature.