Declined Financing

Why was I declined One Bank Financing?

One Bank doesn’t approve every application, so you may be approved for a loan at some retailers but not others, or may already have a One Bank loan but not be approved for another one right now.

Our customer service team cannot change the outcome of any application, provide specific details as to why you were declined, or suggest changes in order to get approved. If your application can’t be approved, we’ll send you an email explaining more about our decision. You can also find more information here:

Declined Loans: First-Time Customers

When you apply for a loan with One Bank, different factors are taken into consideration including eligibility requirements, your individual history, and individual store policies:

Eligibility requirements

One Bank customers must:

·       Be a resident of the U.S. (including U.S. territories)

·       Be at least 18 years old (19 if you’re a ward of the state in Nebraska)

·       Have a Social Security number

·       Own a phone number that receives SMS and is registered to the United States or U.S. territories

Individual history

Your loan application may be affected by any or all of the following:

·       Your credit score

·       Your credit utilization

·       Your payment history with One Bank, including overdue payments, deferred payment, and loan delinquency

·       How long you’ve had a One Bank account

·       The number of loans you currently have with One Bank

·       A verification of your income and debt obligations

·       Recent bankruptcies

Declined Loans: Returning Customers

Past loans with One Bank do not guarantee future approvals. Each loan is considered separately, and it’s important to keep certain factors in mind:

·       Your history with One Bank, including the number of loans you currently have with us, late or deferred payments or current or previous loans, and any charged-off loans

·       Your overall financial history, including any recent changes to your income or credit score, or any bankruptcies

·       The size of your current request, including the interest rate(s) offered by One Bank

·       Recent changes to your personal information, including a new address or phone number, or a recent name change, which are not yet reflected in public records

·       Some purchases are not allowed by the terms of service, such as restricted items or services

Improving your eligibility

Whether this is your first application with One Bank or you are a long time customer, there are some things you should consider before applying in order to increase your chances of success:

·       Make sure you meet all eligibility requirements, including age and residency.

·       Be aware of your credit history, including your current score and debt obligations, both with One Bank and other creditors.

·       Help us understand your financial situation better by verifying your income.

·       Consider the size of your loan request. Smaller amounts may have better chances of approval.

If your application was declined you may still be eligible to use One Bank for a different purchase. Each loan application is considered separately, and checking your eligibility doesn’t harm your credit score, so we hope you’ll give us another chance in the future.